All returns and exchanges are to be made within 10 days of receiving order.
Merchandise returns must be shipped, pre-paid, at the customer’s expense. All returned items must be in "as-new" condition, in their original packaging, with all accessories enclosed. The original packing slip must be included and the Return Merchandise Authorization (RMA) number must be visible on the outside of the shipping package. To obtain a RMA number, call our customer service department at 888.515.5255. You must be able to provide the following information: the quantity and item number of the product to be returned, the date of purchase, the invoice number, and the cost of the item. Discrepancies or missing information may result in delays or refusal of your refund. Merchandise returned to Cases By Source, Inc. without a RMA number will not be accepted. The issuance of a RMA number does not guarantee that a credit will be issued.
If part of a product becomes defective, the entire item must be returned for credit or replacement within 10 days of the invoice date. A packing slip—with the item number(s) and a description of the defect—must be included in the package. At its discretion, Cases by Source, Inc. will repair or replace defective goods. Please Note: Following repair or replacement, defective goods will be returned to customers in the same box in which they were received by Cases By Source, Inc.
All merchandise returns—defective or otherwise—are subject to thorough inspection by a Cases By Source, Inc. representative. Merchandise credits are issued at the company’s discretion, based on the aforementioned requirements and instructions. A $25.00 re-boxing fee will be charged for credited products not returned in the original manufacturer's packaging.
All returned items are subject to a 15%* restocking fee.
* Some exceptions apply.
Refunds will not be issued for custom case orders.
Refunds exclude shipping charges for returned items that are not defective.
Please allow 2-4 weeks for refunds to be processed and credited to your account. If your order was charged to a credit card, we will need your card number to process the refund.