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Shipping Questions

How soon will my order ship?
Stock orders requiring priority shipment (Next Day Air, Second Day, or 3 Day Select) must be placed before 10:00AM EST in order to be processed and shipped the same day. Most standard ground UPS orders ship within 24 to 48 hours if the items ordered are in stock.

About 75% of our cases ship within 24 hours. If a custom foam interior is ordered, lead time will vary depending on the intricacy of the work.

Customers are notified of delays.

Items shipping via Common Carrier are FOB Cases By Source, Inc facility and will have freight charges.

How is freight calculated?
Cases By Source, Inc. uses real-time information provided by UPS to get the best possible freight quote. This quote is based on:

1. Type of UPS service (UPS ground*, UPS Next Day, UPS Second Day or UPS 3 Day Select)
2. Order weight (product shipping weight)
3. Destination (zip code)

Freight charges are calculated using the actual weight of the carton or the dimensional weight, whichever is greater (these rules are defined by the carrier). The dimensional weight must be used because UPS calculates charges based on the carton size (as a large lightweight carton still takes up significant space on the UPS truck), not the actual weight (whichever is greater). See for details.

Cases By Source, Inc. reserves the right to adjust freight charges based on market conditions and/or fluctuation in carton sizes. Our shipping department may elect to switch freight carriers without notice. Customers are contacted prior to shipment for authorization of any additional shipping charges incurred.

Loss or Damage in Transit: Claims must be filed with the carrier.

Shortages: Claims must be filed with Cases By Source, Inc. within ten (10) days of the corresponding order's invoice date.