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Returns

All returns and exchanges are to be made within 10 days of receiving order.

Merchandise returns must be shipped, pre-paid, at the customer’s expense. All returned items must be in "as-new" condition, in their original packaging, with all accessories enclosed. The original packing slip must be included and the Return Merchandise Authorization (RMA) number must be visible on the outside of the shipping package. To obtain a RMA number, call our customer service department at 888.515.5255. You must be able to provide the following information: the quantity and item number of the product to be returned, the date of purchase, the invoice number, and the cost of the item. Discrepancies or missing information may result in delays or refusal of your refund. Merchandise returned to Cases By Source, Inc. without a RMA number will not be accepted. The issuance of a RMA number does not guarantee that a credit will be issued. 

If part of a product becomes defective, the entire item must be returned for credit or replacement within 10 days of the invoice date. A packing slip—with the item number(s) and a description of the defect—must be included in the package. At its discretion, Cases by Source, Inc. will repair or replace defective goods. Please Note: Following repair or replacement, defective goods will be returned to customers in the same box in which they were received by Cases By Source, Inc.

All merchandise returns—defective or otherwise—are subject to thorough inspection by a Cases By Source, Inc. representative. Merchandise credits are issued at the company’s discretion, based on the aforementioned requirements and instructions. A $25.00 re-boxing fee will be charged for credited products not returned in the original manufacturer's packaging.

All returned items are subject to a 15% restocking fee.* Some exceptions applied

 Refunds will not be issued for custom case orders.

 Refunds exclude shipping charges for returned items that are not defective.

Please allow 2-4 weeks for refunds to be processed and credited to your account. If your order was charged to a credit card, we will need your card number to process the refund (Orders placed online do not provide full disclosure of the card information.)

Warranty

We offer the highest quality and lifetime guarantee. No matter the environment or application, we stand behind all of our case products. We are able to offer this warranty because we work with premium materials, use the best process for your application, and help you through design to manufacture to assure the best overall solution. Please note that our guarantee applies to defective material only, as described in our warranty statement. Foam interiors are considered a wear item and excluded from any warranty beyond defects in material or design. If your case breaks or is defective, Gemstar Manufacturing will provide replacement parts, repair or replace the case. This warranty extends only to the case itself, covering any defects in materials or workmanship.

Replacement is limited to the product produced by Gemstar Manufacturing only. The warranty does not include normal wear and tear. Additionally, this warranty is void if the case has been altered or physically changed in any way.

Gemstar Manufacturing and its selling partners are not liable for any injury, loss or damage as a result of using or the inability to use the cases. Before using, user shall determine the suitability of the product for his or her intended use and as such assumes all risk and liability in connection with said use. Please contact one of our helpful inside sales staff with any issues you have. Your satisfaction is important to us.